Shipping & Delivery
Last updated: 2026-07-07
Discreet by default
Every order ships in a plain, unmarked box or mailer with no logos and no product names. The sender name on the label and on any customs paperwork is deliberately neutral. Your bank statement shows a non-descriptive company name. Nobody knows but us.
Where we ship
We currently ship to the United Kingdom, most of Europe (including Germany, France, Italy, the Netherlands, Poland and Switzerland and Norway), the United States, Canada, Australia, New Zealand, Japan and Brazil. Prices are shown in your local currency where supported.
How long it takes
- Processing: orders are picked and dispatched within 1–2 business days.
- Delivery: typically 3–5 business days from dispatch for the UK and comparable timeframes for other regions, depending on the destination and carrier. Estimated delivery dates shown on product pages are our best estimate, not a guarantee.
- Orders containing several items may occasionally arrive in separate parcels — you will never be charged extra when this happens.
Tracking
You will receive a dispatch confirmation by email. Where the carrier provides tracking, your tracking reference will be included. If your order hasn't arrived within the estimated window, email [email protected] and we will chase the carrier for you.
Customs, duties and taxes
Orders delivered outside the United Kingdom may be subject to import VAT, duties or handling fees charged by the destination country. Unless stated otherwise at checkout, these charges are the recipient's responsibility. Customs paperwork uses discreet, generic product descriptions.
Addresses and failed deliveries
Please double-check your delivery address at checkout — we cannot redirect a parcel once it has been dispatched, and we are not responsible for parcels delivered to an address you gave us incorrectly. Parcels returned to us as undeliverable will be refunded minus the outbound shipping cost once received.
Lost or damaged in transit
If a parcel is lost in transit or arrives damaged, contact us at [email protected] — we will replace or refund it. See our Returns & Refunds policy for damaged items.
Translations of this page are provided for convenience only; the English version prevails.